TIMES DESIGNS
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At Times Designs, we value transparency and strive to provide our customers with a straightforward and fair return policy. Please review the updated terms below:
1. Eligibility for Return:
This policy applies to all orders, including those not yet dispatched, where customers have chosen to cancel after submitting the order due to a change of mind.
2. Restocking Fee:
A restocking fee of 20% will be applied to the total order value for all eligible returns.
3. Shipping Fees:
The original shipping fee and return shipping fee will be the responsibility of the customers.
4. Justification:
The 20% restocking fee is implemented to cover handling, processing, and other related expenses incurred by Times Designs as a result of the order cancellation.
5. Process for Requesting a Return:
Customers must initiate the return process by contacting our customer service team within 14 days of order submission.
Returns will only be accepted if the items are in their original condition, unused, and in their original packaging.
6. Exemptions:
The 20% restocking fee does not apply to returns stemming from product defects, shipping errors, or issues attributable to Times Designs.
7. Refund Process:
Upon approval of the return request and inspection of the returned items, a refund will be issued to the customer, deducting the applicable 20% restocking fee and the original shipping fee.
8. Communication:
Customers will be informed of the restocking fee and shipping fee responsibilities during the return process to ensure transparency.
9. Modification of Terms:
Times Designs reserves the right to modify or amend this restocking fee policy at its discretion. Any changes will be communicated to customers through our website or other appropriate channels.
By proceeding with a purchase on our website, customers acknowledge and agree to comply with this 20% restocking fee policy and the responsibility for original and return shipping fees. We appreciate your understanding and cooperation.
If you have any questions or concerns regarding this policy, please contact our customer service team at
[email protected]
.
Thank you for choosing Times Designs!
Home
About Us
Store
T-shirt Gallery
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Contact Us
Our Suppliers
Commitment